Refund policy

Exchange & Refund Policy

At Covermee.in, we want you to have a great experience shopping with us. Please take a moment to read our policies before placing your order so you know what to expect if an issue arises 

Exchange Eligibility

We accept exchange requests only for specific order-related issues. You must contact us within 24hrs of receiving your parcel.

An exchange may be considered in the following situations:

* The product arrives with a defect.
* The case delivered does not match the phone model or design you ordered.

We cannot approve an exchange for the following reasons:

* You no longer like the design or have changed your mind after delivery.
* You selected an incorrect phone model while placing the order.
* You have concerns about camera protection or the camera cut-out/design.
* The product has minor colour differences caused by the material, printing method, lighting, or screen display. Small variations are normal and do not qualify as product defects.

Please note: We do not offer general returns or refunds. Exchanges are considered only for the eligible issues listed above and are subject to verification.

Conditions for an Exchange

To be considered for an exchange or replacement, the following conditions must be met:

* The product must be unused and kept in its original packaging.
* A clear unboxing video is mandatory. It must show the sealed parcel before opening and the product being taken out, so the reported issue can be verified.

Requests that do not meet these requirements may not be approved.

Order Cancellation, Returns & Refunds

Every Covermee.in order is prepared specifically according to the product and phone model selected by the customer. For this reason, orders cannot be cancelled once placed.

What happens if a parcel returns to us?

For Cash on Delivery (COD) orders

If a COD parcel comes back to our warehouse as RTO, we will not send it again under COD.

If you would like the order to be shipped again, the outstanding order amount must be paid in advance. This is because an unsuccessful delivery can result in additional expenses, including forward and return shipping fees and COD-related handling charges.

We will notify you by email once the returned parcel reaches our warehouse. Reshipping can be arranged after the required payment and shipping details are confirmed.

For prepaid orders

If a prepaid parcel returns to us because of an incorrect address, an unreachable phone number, or the customer’s unavailability, you may contact us to request another delivery attempt.

If the return occurred due to incorrect information or unsuccessful delivery attempts on the customer’s side, the applicable reshipping charges must be paid by the customer before we dispatch the parcel again.

Reshipping requests are subject to confirmation by our team.